Our second annual InstantPHR User Group conference was an overwhelming success—not only for us as a company but for our clients and partners as well.
Nothing makes us happier than providing a platform for our clients and partners to network and share their experiences amongst one another. This year we had attendees come from all over the US, Canada, Australia and Sweden representing hospital systems, HIEs, small practices, non-profits, and telecomm and insurance companies. The knowledge sharing that occurred was unbelievable and our clients never cease to amaze us with the strategies they use to drive patient engagement within their organizations.
One of the things we enjoy the most is getting feedback from clients’ real-world experience and then incorporating that information into our product roadmap. Discussions from last year’s User Group sessions led to improvements rolled out in InstantPHR updates that are now in use by patients around the globe.
We kicked the excitement off with a welcome reception on Sunday, September 20th at the Hotel George in Washington DC, the venue for the 2-day event.
Because it is our goal to create a community of InstantPHR users with the shared goal of engaging patients and improving health, the overall agenda was very interactive.
Our fabulous emcee and Senior Manager of Partner Engagement, Jennifer Campbell, kicks off the event
We opened Day 1 and Day 2 with client showcases that highlighted a variety of features rolled out since last year’s meeting now in use by many of our clients. In these sessions, attendees learned why we focused on developing these features, what market trends revealed, sample use cases for the features and how clients implemented them in their portal.
These showcases included demonstrations of the following features: device integration with HumanAPI, InstantPHR’s enhanced survey capabilities, patient health calendar, prescription renewal request, mobile app, customer service administration tool, appointment scheduler and digest emails.
TELUS Health shares how they utilized InstantPHR for their employee wellness project.
Keynote speaker, Aaron Seib (pictured right), CEO of National Association for Trusted Exchange (NATE), gave a personal, yet informative, presentation about the mission of mandating a trusted data exchange for all consumers.
Break-out sessions with several topics open for participation were a highlight of Day 1. The afternoon closed with an overview of CHBase and the InstantPHR roadmap. Because our current deployments guide so much of our focus and direction, this particular presentation is an integral part of the discussions.
Jamil Wansley, Product Manager, and Jason Harmon, CTO, give clients a preview of the product roadmap
Christina Caraballo, Senior Healthcare Strategist, and Jenn Dunphy, Senior Clinical Strategist, led the interactive session, “Looking Forward: Patient engagement & your portal”
After a fun, but rainy, baseball outing to Nationals Park, attendees got back to business with a jam packed Day 2 agenda.
More interactive sessions led to productive brainstorming and collaboration before our second Keynote Speaker, Lygeia Ricciardi, President of Clear Voice Consulting and former director of the Office of Consumer eHealth at ONC, presented on Digital Health. Her focus was on trends and necessary steps for success.
Lygeia Ricciardi gives our attendees a big picture snapshot of industry and policy trends
We rounded out the day with a State of the Union of sorts for Get Real Health and a Q&A session with our executive team.
The Get Real Health executive team during the Q&A session
The take-away from the event is the shared investment between Get Real Health and our clients to stay on the cutting edge of this burgeoning technology while serving patients and their changing needs.